BPO & Contact Centre Events 2025

A calendar of real BPO and contact centre industry events worldwide in 2025, with a dedicated focus on Indonesia — plus the 2024 Indonesia events that led into this year.

Global Events — 2025

• Jan2025

  GDPS 2025 Business Outlook Event

  GDPS highlighted its BPO growth, workforce expansion, and service development plans entering 2025.

• Feb17–19

  BPO Evolution Summit 2025

  Nashville, USA

  AI, digital transformation, CX, and outsourcing strategy.

• Mar24–27

  Shared Services & Outsourcing Week (SSOW) North America

  Orlando, Florida, USA

  The world's largest shared services event, with 1,000+ GBS/SSO leaders.

• Apr–May29–1

  Outsourcing World Summit (OWS25) — IAOP

  Chicago, USA

  Flagship global outsourcing conference by the International Association of Outsourcing Professionals.

• May2025

  BPO Innovation Summit

  Mumbai, India

  Focused on AI, ML, RPA and digital transformation in BPO. Organised by UBS Forums, 58 speakers.

• May12–14

  28th Annual Shared Services & Outsourcing Week (SSOW) Australasia

  Premier Australasia GBS and shared services gathering.

• May27–29

  Contact Islands 2025

  FILI Hotel, NUSTAR Cebu, Philippines

  Annual flagship conference by CCAP (Contact Center Association of the Philippines). Theme: "Beyond the Hype: CX, AI, and the Forces Reshaping Philippine Contact Centers."

• Jun21–22

  BPO Summit Bangladesh 2025

  Senaprangan, Dhaka, Bangladesh

  Organised by BACCO. Theme: "BPO 2.0: Revolution to Innovation." 3,000+ attendees, 86 speakers, 30+ exhibitors.

• Jun2025

  Future of BPO, Shared Services & GBS Conference

  Prague, Czech Republic

  Two-day conference covering AI-driven delivery, automation, governance, and talent in BPO and GBS.

• Jul24

  AI-Empowered Shared Services / BPO Summit 2025

  Dusit Thani Laguna, Singapore

  200+ CXOs, AI innovators and technology leaders. Focus on generative AI, automation, and operational efficiency.

• Sep11

  BPO Innovation Summit

  Taj MG Road, Bengaluru, India

  One-day event by UBS Forums on AI, ML, RPA and blockchain in BPO.

• Sep23–24

  International IT-BPM Summit (IIS) 2025

  Okada Manila, Philippines

  Organised by IBPAP. Theme: "Rewired for Value: The Global Wake-Up Call." ~50 global tech and outsourcing leaders.

• Sep15–18

  Shared Services & Outsourcing Week (SSOW) Autumn

  Houston, USA

  Focus on automation, CX, and proving strategic value of shared services.

• Oct13–16

  28th Annual Asian Shared Services & Outsourcing Week (SSOW Asia)

  One Farrer Hotel & Spa, Singapore

  Premier Asian GBS and outsourcing summit.

Indonesia — 2025

• Sep17–18

  Indonesia Contact Center Conference & Exhibition 2025

  Birawa Assembly Hall, Hotel Bidakara, Jakarta

  One of Indonesia's largest contact centre industry gatherings, bringing together contact centre operators, technology providers, customer experience leaders, and outsourcing/BPO professionals. Topics included AI, customer experience, analytics, and service operations.

• Sep25

  The Best Contact Center Indonesia 2025

  Balai Sarbini, Jakarta

  Annual industry awards and competition organised by ICCA, recognising contact centre performance, QA, workforce management, analytics, and operational excellence. Many Indonesian BPO providers participate.

• Apr2025

  The Best Contact Center Indonesia 2025 Conference Series — "Relationship at Scale: The Next Frontier in CX"

  Indonesia (ICCA event series)

  Focused on AI adoption, automation, and the future of customer interaction models — key areas affecting BPO and outsourced customer service operations.

• 2025All yr

  ICCA Contact Center Workshops, Seminars & Training Series 2025

  Jakarta / Indonesia

  Industry development programme covering contact centre management, service quality, technology adoption, and workforce capability — relevant for BPO operations.

Additional Indonesia BPO Activity — 2025

• 2025All yr

  AI & Automation Transformation in Indonesian Contact Centres

  Indonesian BPO and contact centre operators increasingly focused on AI-assisted agents, automation, analytics, and digital customer service transformation.

• 2025All yr

  BPO Contact Centre Technology Development (Indonesia)

  Companies operating in the BPO/contact centre space highlighted omnichannel platforms, workflow automation, and customer engagement solutions.

Indonesia — 2024 (past events)

• Jan31

  The Best Contact Center Indonesia (TBCCI) 2024 — Launching & Contact Center Seminar

  Jakarta

  Opening event for Indonesia's largest contact centre industry competition. Covered operational excellence, customer experience, service innovation, and industry development relevant to BPO providers. Special Guests from Outsource Global Development Indonesia

• Feb28

  VADS Indonesia Client Gathering 2024 — "Leveraging the Modern Contact Center to Drive Your 2024 CX Strategy"

  Jakarta

  Organised by VADS Indonesia, a major BPO/contact centre provider. Focused on modern contact centre technology, CX strategy, and outsourced customer management solutions.

• Aug19–24

  The Best Contact Center Indonesia 2024 Competition

  Hotel Bidakara, Jakarta

  National BPO/contact centre competition involving 68 companies, over 1,100 participants, and categories covering individual performance, teamwork, innovation, and corporate programmes.

• Sep11

  The Best Contact Center Indonesia 2024 Awards Ceremony

  Birawa Hall, Hotel Bidakara, Jakarta

  Industry recognition event celebrating achievements in contact centre operations, quality management, and customer experience excellence.

• Sep18–21

  Bali International Airshow (BIAS) 2024 — GDPS Participation

  Bali (Ngurah Rai International Airport)

  Garuda Daya Pratama Sejahtera showcased technology-based BPO services and international expansion initiatives.

• Oct30

  INFINITE — Infomedia Insight in Technology Excellence 2024

  Telkom Landmark Tower, Jakarta

  Digital BPO conference hosted by Infomedia Nusantara focusing on AI automation, analytics, digital transformation, and next-generation outsourcing solutions.